9awn Privacy Policy

1. Introduction

9awn is committed to protecting the privacy and security of all personal data entrusted to us by our players. This Privacy Policy has been drafted in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

We process personal data only to the extent necessary to provide you with a safe, fair, and compliant gaming experience on the 9awn platform. We do not process your data for purposes incompatible with those described in this Policy, and we do not sell your personal information to any third party for commercial marketing purposes.

2. Data We Collect

2.1 Registration Data

When you create a 9awn account, we collect the following information:

• Full legal name
• Date of birth (to verify 21+ age eligibility)
• Residential address in the Philippines (e.g., Quezon City, Cebu, Davao, Makati)
• Valid email address
• Philippine mobile number (for SMS verification)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and gaming regulations, we may request:

• Government-issued photo ID (Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID)
• Proof of residential address (utility bill, bank statement, or barangay certification not older than three months)
• Selfie with ID photograph for liveness verification
• Proof of payment method ownership (e.g., screenshot of GCash or Maya account registered under your name)

2.3 Transaction Data

Every deposit, withdrawal, bet placement, and bonus transaction generates a record that we retain. This includes: transaction timestamps, amounts in Philippine Peso (₱), payment method references, game identifiers, and account balance snapshots. We do not store complete payment account numbers on our own servers.

2.4 Technical & Usage Data

When you access the 9awn platform, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages visited, games played, and features used
• Referral source (how you arrived at 9awn)

2.5 Customer Support Data

When you contact our support team — whether by email, live chat, or other channel — we retain records of the communication, including your contact details, the nature of your enquiry, and any resolutions reached.

3. How We Use Your Data

Purpose	Data Used
Account registration and management	Registration data, email, mobile number
Age verification (21+ requirement)	Date of birth, KYC documents
Identity verification and fraud prevention	KYC data, IP address, device fingerprint
Processing deposits and withdrawals in PHP	Transaction data, payment method references
Delivering bonuses and promotional offers	Account history, wagering records
AML compliance and regulatory reporting	KYC data, transaction history
Responsible gaming monitoring	Session data, deposit amounts, self-exclusion records
Customer support and dispute resolution	Support communication records, account data
Platform security and abuse prevention	IP address, device data, login history
Platform analytics and performance improvement	Aggregated, anonymised usage data

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 9awn processes your personal data on the following lawful bases:

• Contractual necessity — Processing required to fulfil our obligations under the Terms & Conditions you agreed to at registration (e.g., operating your account, processing transactions).
• Legal obligation — Processing required to comply with Philippine AML laws, PAGCOR-related regulations, and NPC data protection requirements (e.g., KYC, transaction monitoring).
• Legitimate interests — Processing necessary for fraud detection, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent — Where we rely on your consent (e.g., optional marketing communications), you may withdraw that consent at any time by contacting us at [email protected].

5. Data Sharing & Disclosure

5.1 Service Providers

9awn shares personal data only with trusted third-party service providers who assist in operating the platform. These include:

• Payment processors for GCash, Maya, BPI, BDO, Metrobank, InstaPay, QR Ph, GrabPay, and 7-Eleven CLiQQ transactions
• KYC and identity verification service providers
• Cloud hosting and data storage infrastructure providers
• Customer support platform providers
• Game software providers (limited to anonymised player identifiers, not full personal details)

All service providers are bound by data processing agreements that restrict them from using your data for any purpose other than providing their contracted service to 9awn.

5.2 Regulatory and Legal Disclosure

9awn may disclose your personal data to Philippine government agencies, law enforcement, the NPC, or other regulatory bodies when required by law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 No Sale of Data

6. Cookies & Tracking Technologies

9awn uses the following types of cookies and similar technologies on its platform:

Strictly Necessary Session Preference Analytics Security

• Strictly Necessary Cookies: Required for the platform to function. They keep you logged in during your session and enable core features like the game lobby and cashier. These cannot be disabled.
• Preference Cookies: Remember your settings, such as language preference (English/Tagalog-English) and display options.
• Analytics Cookies: Help us understand how players navigate the platform using aggregated, anonymised data. This helps us improve the user experience across our slots, bingo, and sports betting sections.
• Security Cookies: Help detect and prevent fraudulent activity, including login anomalies and bot activity.

9awn does not use cross-site advertising cookies or retargeting pixels. You can manage or delete most cookies through your browser settings. Note that disabling strictly necessary cookies may impair your ability to use the platform.

7. Data Retention

9awn retains your personal data for as long as your account remains active and for a period thereafter as required by law or legitimate operational needs. Specific retention periods include:

• Account and registration data: Retained for the duration of the account relationship plus five (5) years after account closure, to satisfy AML record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification, in line with Philippine AML regulations.
• Transaction records: Retained for five (5) years from the date of each transaction.
• Customer support records: Retained for three (3) years from the date of resolution.
• Technical and usage data (logs): Retained for up to twelve (12) months, after which they are deleted or anonymised.

When data is no longer required, it is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures.

8. Security Measures

9awn implements a layered approach to data security, including:

• TLS encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive data fields including KYC documents and identity records
• Role-based access controls limiting internal data access to personnel with a documented business need
• Two-factor authentication (2FA) requirements for staff accessing production systems
• Regular security audits and vulnerability assessments
• Incident response procedures with mandatory NPC notification timelines in the event of a data breach

While we take every reasonable precaution, no online system can guarantee absolute security. You are also responsible for keeping your 9awn account credentials confidential. Never share your password with anyone — including people claiming to represent 9awn support.

9. Your Data Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9awn:

To exercise any of these rights, please contact our Data Privacy Officer at [email protected] (plain text — not a clickable link). We will respond to all valid requests within thirty (30) calendar days. In some cases — particularly where AML or legal retention obligations apply — we may not be able to delete all data immediately but will explain the specific reason.

10. Children's Privacy and Age Restriction

The 9awn platform is strictly for players who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from any person under 21 years of age. If we discover or are notified that we have collected personal data from a person below this age threshold, we will immediately suspend the account, delete the associated data, and report the matter to the relevant regulatory authority if required.

Parents and guardians who believe a minor may have accessed the 9awn platform should contact us immediately at [email protected]. We take underage gambling extremely seriously and cooperate fully with PAGCOR guidelines on player age verification.

11. Changes to This Privacy Policy

9awn may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where required, notify registered players via the email address on their account.

Your continued use of the 9awn platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact & Complaints

For any privacy-related questions, data rights requests, or concerns about how 9awn handles your personal information, please contact our Data Privacy Officer:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information on how to file a complaint with the NPC is publicly available on the NPC's official government website.

For responsible gaming concerns — including self-exclusion, deposit limits, or account restrictions — please visit our dedicated Responsible Gaming page.